SERVICES & QUALITY

Our Support Services

The support services sector pre and after sales, is extremely important for our company. Proof of these is that since 1991, we first invested and keep investing in the creation and development of a Support Department, by specially trained & experienced Chemists, Chemical Engineers, beyond classic specialties of Electronic Engineers & Engineers, so as to effectively cover, any relevant requirement of our laboratories-customer:

MAINTENANCE & SUPPORT

  • Needs Study & Lab Design
  • Contracts for Maintenance of Damage, Maintenance, Calibration, etc.
  • Installation - Repairs.
  • Relocation of Labs
  • Training (individual or multiple users in a seminar), also covered by LAEK
  • Preventive Maintenance (Call or covered by Maintenance Contract)
  • Development of Methods in cooperation with specialized companies abroad.
  • Technical Assistance

AUTHENTICATION

  • Specialized support for instrument validation and analytical procedures.
  • Validation protocols according to procedures developed by the manufacturers.
  • Maintenance contracts & software upgrades.

EVALUATION OF EQUIPMENT FITNESS (EQ)

Suitability Rating:

  • Design & Supplier (DQ - Design Qualification)
  • Installation (IQ - Installation Qualification)
  • Operation Qualification (OQ)
  • Performance Qualification (PQ)
  • Good Operation & Delivery Confirmation (OQ/PV)
  • Maintenance Qualification (MQ)
  • Requalification (RQ), if required

CALIBRATION

  • Calibration procedures Internationally accepted (FDA, etc.)
  • Issuance of calibration results, strictly in accordance with ISO 17025
  • Certification of results according to ISO 9001 quality system

The Metrology Laboratory of our company is accredited according to ISO 17025 by the ESYD.

Our company, committed to the policy of providing high quality products and services, has set up a special Metrology Division to provide specialized services for supplied instruments’ check, validation and calibration. The services provided are in accordance with the international standards ISO 9001, EN 45501, ISO 17025, GLP, GMP, etc.

In particular, testing/calibration services are provided for:

  • Scales & Weighing Systems*
  • Photometers & Spectrophotometers
  • Volume Measurement Devices
  • Bioluminescence Measurement Instruments
  • Thermometers
  • Stable Treaties
  • Kilns, Ovens
  • Particle Counters
  • Densimeters
  • Refractometers
  • Dissolution devices
  • pH-meters, Conductivity meters, etc.

*They belong to the P.E.D. of the ESYD.

The list of covered instruments is constantly expanding and for any relevant information or clarification, we are at your disposal and you may contact us at: Metrology Laboratory metrology@hellamco.gr

 

 

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