SERVICES & QUALITY

High Quality & International Recognition Support Services

"We focus on your success through high-level and International support services.”

Goal

Our main goal is the excellent service and uninterrupted support of our customers' laboratories, both with the sale-installation of a variety of high-tech analytical instruments, as well as with the most complete support of good operation.

Proof of this is that, our company first, has been investing since 1991, in addition to routine Technical Support also to the Full Scientific Application Support provision.

Training

Specially trained & experienced Chemists and Chemical Engineers effectively meet any need. Their training is guaranteed by official training degrees, after hundreds of hours attending relevant seminars, at the official Training & Application Centers of the manufacturers we proudly represent in Greece. Their experience has been gained from the numerous installations, trainings, calibrations, etc. that have been carried out, both in Greece and abroad. The training of support personnel is important and is the largest ongoing investment of our company, compared to any other company in the industry.

Maintenance Contracts

We give primary importance to the smooth & economical operation and maintenance of our scientific instruments so that they are in perfect working order. We have formed a series of flexible Service Contracts, according to the needs of each laboratory-customer. Finally, we can shape any other form of Contract that meets best your requirements.

Certifications

Our company has been certified according to the standards EN ISO 9001 Ministerial Decision. 1348/04 & EN ISO 13485, also has an Accredited Metrology Laboratory, certified by ISO 17025. Especially for balances, our company is highly skilled and certified for 2nd Stage Verification by a Swiss Certification House, according to the quality system of the leading manufacturer Mettler-Toledo.

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